Description

The Membership Services and Meetings Coordinator provides day-to-day coordination of membership services and supports the Association’s governance and meetings activities, including conferences and special programs.

PRIMARY RESPONSIBILITIES

• Coordinate membership services, including member on-boarding and off-boarding, record maintenance, dues-related support, and serving as a key point of contact to ensure a positive and responsive member experience.
• Coordinate the annual House of Delegates, providing administrative and logistical support, managing timelines and materials, and assisting with communications to ensure effective planning and execution.
• Manage the annual volunteer committee appointment process, including tracking nominations, preparing appointment materials, coordinating timelines, and supporting leadership and staff throughout the process.
• Provide support for conference set-up and planning, including registration coordination, materials preparation, onsite assistance, and collaboration with internal teams and vendors.
• Provide timely customer service, communications, and member support, responding to member inquiries, coordinating follow-up, and ensuring accurate and professional information is delivered across multiple channels.

Requirements

QUALIFICATIONS

• Demonstrated administrative experience with the ability to coordinate and manage processes from start to finish.
• Strong customer service skills with the ability to handle inquiries professionally and efficiently.
• Demonstrated ability to learn and effectively use internal database platforms.
• Ability to research and resolve membership issues and accounts receivable discrepancies.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrates initiative to organize, coordinate and improve day-to-day activities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms.
• Ability to work collaboratively with internal teams, members, and external partners.
• This role requires attention to detail and the ability to manage competing priorities during peak seasons.

BENEFITS: Vacation, sick time, designated holidays, health and dental coverage, 401(k) program, life insurance, hybrid work schedule.

CONTACT: Submit cover letter and resumé.